Designing for users who are deaf or hard of hearing
What to do - and what not to do - when designing for users who are deaf or hard of hearing.
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Printable posters (PDF format):
Do:
- Write in plain language
- Use subtitles or provide transcripts for videos
- Use a linear, logical layout
- Break up content with sub-headings, images and videos
- Let users ask for their preferred communication support when booking appointments
Don't:
- Use complicated words or figures of speech
- Put content in audio or video only
- Make complex layouts and menus
- Make users read long blocks of content
- Make telephone the only means of contact for users
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